ABOUT US

Lee Saunders Flowers Ltd. has been proudly serving the Kitchener area for over 30 years. We are family owned and operated and are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect.

Let Lee Saunders Flowers Ltd. be your first choice for flowers.

Our shop is open from 9:00 a.m. to 6:00 p.m. Monday through Friday, and 9:00a.m. to 5:00 p.m. Saturday.

We are closed on Sundays, but delivery on Sundays can be arranged in some cases by calling the shop directly.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Labor Day, Victoria Day, Boxing Day, Good Friday and Canada Day Delivery.

         

Our shop serves the following areas in Ontario: Kitchener, Waterloo, Cambridge, St. Jacobs, New Dundee, Breslau, Roseville, Elmira, Ayr, Baden, Conestogo and New Hamburg.

Through our network of florists we can also take care of your floral needs throughout North America as well as Internationally.

We also deliver to the following facilities
Bankside Terrace	Bridgeport Terrace Gardens
Coldwell Banker	Conestoga Lodge
Doon Valley Manor	Emmanuel Village Homes Inc
Forest Heights Long Term Ctre	Grand River Hospital
Lafontaine Terrace	Lanark Place
Magnolia Place	Meadowcroft Place
Memory Funeral & Cremation Ctr	Millwood Manor
Palisades Kitchener Retirement	Ratz-Bechtel Funeral Home Ltd
Sand Hill Christian Community	Sandhills Christian Community
Schreiter Sandrock Funeral Hm	Senioren Haus Concordia Inc
St Mary's General Hospital	Sunbeam Lodge
Sunnyside Home	Trinity Village Care Ctr
Victoria Place Retirement	Village Of Winston Park
Walser Funeral Home Ltd	Westmount
Westmount Funeral Chapel

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Weddings
• Funeral designs
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards

If you have any questions or need more information, please call us directly using our Tollfree line at (888)744-5561or by calling (519)744-5561. We're always here to serve you and make your flower-sending experience a pleasure.

Lee Saunders Flowers
5 Manitou Dr., Unit 101
In the Country Boy Plaza
Kitchener, ON N2C 2J6

Lee Saunders Flowers Ltd.
5 Manitou Drive, Suite 101
Kitchener, ON N2C 2J6

A local delivery fee of $9.00 will be added to each order, for each address. Our local delivery area includes Kitchener and Waterloo. (For deliveries outside our local delivery area, this fee may vary.)

Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays except for Funeral arrangement orders placed on Saturday, or if special arrangements are made by calling the shop. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.